North Carolina Business
Report Electric Trouble
- Phone
- English: 1-800-POWERON (1-800-769-3766)
- Español: 1-866-4APAGON (1-866-427-2466)
- Online
- Report a power outage using our online report form.
- Outages
- View current outages.
Customer Service
- Phone
- 1-800-777-9898
| If you're calling for | Press |
|---|---|
| Outages and Repair | 1 |
| Billing, payments or payment arrangements | 2 |
| Start, Stop or Transfer Service | 3 |
| Products, Promotions and All Other Questions | 4 |
| Para Español | 5 |
- Online
- Sign in to your account or learn about Online Services.
- For general inquiries, e-mail customer service
- Hearing or Speech Impaired
- NC: 1-800-735-2962: SC: 1-800-735-2905
- Payment Locations
- To pay your bill in person, visit one of our payment locations.
- Call Before You Dig
- NC : 1-800-632-4949 or visit NC One Call Center
- SC : 1-888-721-7877
- Report Power Theft
- Unauthorized uses and theft of electricity is illegal & extremely dangerous. To confidentially report suspicious activities involving electrical equipment,call us at 1-800-653-5305.
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Street Address | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 70516 Charlotte, NC 28272-0516 |
Duke Energy 526 South Church Street Charlotte, NC 28202 |
Duke Energy P.O. Box 1090 Charlotte, NC 28201-1090 |
