Ohio » Special Assistance

Special Assistance

Home Energy Assistance Program: If you qualify as a low-income household, the HEAP program may help you pay part of your heating bills.

HeatShare: To help assist our low-income and elderly customers pay their winter heating bills, Duke Energy has teamed up with The Salvation Army to establish the HeatShare energy fund for people in Ohio and Kentucky.

ACT Assistance: For customers living in Hamilton County, Ohio, Accountability & Credibility Together (ACT) will make a one-time payment to Duke Energy on behalf of qualifying families to help with winter gas bills.

Percentage of Income Payment Plan: PIPP is a payment assistance plan for Ohio residents designed to help participants make minimum monthly payments to avoid disconnection of electric and gas service.

Ohio Residential Low Income Pilot Program: If you qualify as a low income household and use less than 900 ccf of natural gas annually, you may be eligible to participate in this new program.

Sign Language Assistance: Signers are available for personal office appointments to assist you with any of your energy service needs.

Foreign Language Assistance: Duke Energy offers interpreting services to all of our non-English speaking customers whether they call or visit a local office.

TDD/TTY: Customers with speech and hearing impairments with access to TDD/TTY equipment may call us directly. Hearing-impaired customers who do not have TDD/TTY equipment can take advantage of the free relay service provided by Cincinnati Bell.

Braille Bills: We offer Braille bills for our visually impaired or blind customers.

Life Support: Duke Energy offers a Life Support Program for customers who use electrically powered life support equipment.

Large Print Bills: Our Large Print Bills provide the same information as a regular bill, but on slightly larger paper.

Third-Party Notification: This program sends a copy of your monthly bill to a friend or relative without holding them responsible for the payment.