Ohio » Storm and Outage Information

Storm and Outage Information

Keeping your power on is a priority for Duke Energy, but circumstances beyond our control can cause power outages. We want to take every step we can to safely restore your service as quickly as reasonably possible.

Report an Outage

Report Electric Problem

Report Gas Problem
For safety reasons, please telephone us directly to report gas trouble.

  • Local: 513-651-4466
  • Toll free: 1-800-634-4300

Streetlights and Rental Outdoor Lights
Duke Energy maintains numerous outdoor lights to help promote safety and security in public areas. Use our online forms to let us know a rental outdoor light or streetlight is out or not working properly. There's also a form to report multiple streetlight outages.

Report a Tree Problem
Call us or use our online form to alert us of a tree that may be growing too close to our power lines.
Current Outages
Find out where power outages are located in the Ohio and Kentucky service areas. Outages are grouped by county served and lists the number of outage cases and the approximate number of customers affected.
If the Power Goes Out
Helpful information for you and your family while our crews work to restore your service.
Restoration Process
Duke Energy crews typically work to restore service using a method that will restore power to the most people as quickly and safely as possible.
Causes of Power Outages
Severe weather can cause damage that can lead to power outages. Learns more about some common causes.
Meter Damage
If your meter is damaged, see who is responsible for making the repairs.
Storm Tips
Review these helpful tips and find out what you should do before, during and after severe weather strikes.
Generators
Protect your loved ones and learn how to properly use backup generators.