Identifying a Duke Energy Employee

Occasionally, Duke Energy may send employees or authorized contractors to your home to perform meter work or some other service. Please be reminded of the following safety tips to protect yourself and your family.

• If you ever question whether the person is a legitimate representative of Duke Energy, contact us to verify their identity and reason for the visit.
• Always ask for identification.
• In some instances, representatives from private companies may be working in your area on behalf of Duke Energy. If they do not have an official identification card, ask for their name and reason for their visit, then contact Duke Energy to verify the information.
• Do not let anyone into your home unless you have verified his/her identity or you have scheduled the visit through Duke Energy in advance.
• Call police immediately if you believe the person is an imposter.
• Duke Energy does not sell products and services door-to-door and does not charge customers for tree trimming work performed in your area.