Moving
Our service personnel are available Monday to Saturday, excluding major holidays.
Property managers should visit our Property Managers page to request service.
- Start Service
- To start service at a new residence, use this form. If existing residence is served by Duke Energy, and you need to stop service at this location, please use the Transfer Service Form.
- Stop Service
- To stop existing service, use this form. If you need to establish service at a new residence that is served by Duke Energy, please use the Transfer Service form instead.
- Transfer Service
- If you currently have service with Duke Energy and are moving to an address served by Duke Energy, use this form.
- New Customer Handbook
- This printable handbook provides useful information related to energy safety, billing and payment programs and other customer-related services. (pdf, 610 KB)
- Residential Guarantee of Applicant’s Electric Bill
- If you wish to use a guarantor instead of a cash deposit to establish electric service, please read this page.
- Solicitud de Garantia Para Servicio Eléctrico Residencial
- Si desea usar un garante en lugar de un depósito en efectivo para establecer servicio eléctrico, por favor lea esta página.
- Security Deposit Options
- All residential customers must establish credit prior to the connection of electrical service.
