Customer Service
There are many options available for you online. If you need to contact us by phone, our service personnel are available Monday to Saturday, excluding major holidays.
| Question | Online | Contact Us |
|---|---|---|
| Outages | English: 1-800-POWERON (1-800-769-3766) Español: 1-866-4APAGON (1-866-427-2466) | |
| Billing & Payment | 1-800-777-9898 or Send us an e-mail | |
| Moving |
|
1-800-777-9898 or Send us an e-mail |
| Other Inquiries | 1-800-777-9898 or Send us an e-mail | |
| Call Before You Dig | NC: 1-800-632-4949 SC: 1-888-721-7877 | |
| Report Power Theft | Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-653-5305. | |
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Street Address | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 70516 Charlotte, NC 28272-0516 |
Duke Energy 526 South Church Street Charlotte, NC 28202 |
Duke Energy P.O. Box 1090 Charlotte, NC 28201-1090 |
