Customer Service

Are you a business customer? Visit the business customer service page for support.

Need help paying your bill?

If you need financial assistance, or know someone who does, Duke Energy has programs to help.

We're here to help. Choose how you'd prefer to contact us.

For email inquiries, please allow 2 to 3 business days for a response. If you need immediate assistance, please call or chat with us.

Need to report an outage?

To report an outage, view current outages or get outage alerts, visit the outage page.