Customer Assistance Program

Customer Assistance Program

Lower your bill with a flat monthly credit.

About the Customer Assistance Program

Intended to make monthly bills more manageable, the Customer Assistance Program provides qualifying customers a flat monthly credit of up to $42 for a period of 12 months.

Eligibility and approval

To receive the Customer Assistance Program credit, you must first be approved for the Low-Income Energy Assistance Program (LIEAP) or the Crisis Intervention Program (CIP) for your Duke Energy electric bill. Apply for these assistance programs by contacting your local Department of Social Services to complete the LIEAP/CIP application process.

Once Duke Energy receives notification of your approved application, the credit will be automatically applied to your bill. Learn more about eligibility requirements for LIEAP or CIP today.

Frequently Asked Questions

You must apply and be deemed eligible for financial assistance for your Duke Energy electric bill through the Low-Income Energy Assistance Program (LIEAP) or the Crisis Intervention Program (CIP) through a local social services agency. Once Duke Energy receives notification of your eligibility from the North Carolina Department of Health and Human Services, your credit will begin appearing on the next month’s billing statement.
Yes, if you transfer your existing service from one location to another, you will continue to receive your monthly credits at the new premises*. However, if you discontinue service, CAP credits will conclude with your final bill. If you later reestablish electric service with Duke Energy at a new location, you will need to apply for the Low-Income Energy Assistance Program (LIEAP) with a local agency to reconfirm eligibility.

* Customers transferring service from the Duke Energy Carolinas service area to the Duke Energy Progress service area, or vice versa, would need to reapply to qualify for CAP credits under the appropriate jurisdiction.