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Disconnect Extensions

Disconnect Date Extension

Get up to two extra weeks to avoid disconnection for nonpayment.

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More time to resolve past-due balances.

This payment option gives residential and business customers up to two weeks to pay their past-due balance and avoid disconnection.

Get up to two extra weeks to avoid disconnection:

  • Available to residential customers

  • Choose between a five- or 10-day Disconnect Date Extension

  • Disconnect date is changed

Are you eligible?

Check your eligibility by signing in to your online account. Once you’re on your online account dashboard page, go to the Billing & Payments section at the top of the page. From there, select Payment Assistance Options and select Disconnect Date Extension to get started. Please note, if you do not see this option offered, your account number is not eligible for this option.
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