Payment Plus

The Payment Plus program is coordinated by the Northern Kentucky Community Action Commission, and provides qualifying customers the opportunity to earn up to a $500 reduction on their utility bill. By participating, customers will learn how to control their energy bills, receive money-saving tips for balancing their budget and can have their home weatherized  ̶  all for free!

To qualify

• Must be a Duke Energy Electric Kentucky customer with an active account for the last 12 months
• Must be at or below 200% of Federal Poverty Guidelines
• Must have a past due balance at the time of enrollment into the program
• Must not have participated in the Payment Plus program in the past

To receive the $500 credit, customers must register and complete the following three steps:

Attend and complete a two-hour energy education class

Customers will learn the basics of how to save energy in their home. Once completed, the customer will receive a $200 credit on their Duke Energy account. 

Attend and complete a two-hour money-saving and bill-payment tip session

Customers will learn ways to save money and tips for balancing their budget. Once completed, the customers will receive a $150 credit on their Duke Energy account. 

Have a Duke Energy-approved provider (PWC) weatherize their home

The work will be scheduled and completed by People Working Cooperatively (PWC) at no cost to the customer. Upon completion, PWC will notify Duke Energy, and another $150 credit will be applied to their account. The addition of insulation, duct sealing, weatherstripping, caulking and other energy efficiency measures will make their home more comfortable, and will cost less to heat and cool.

Duke Energy will review qualifying criteria and send letters to eligible customers each fall and spring.