My Energy Bill + Income Qualified Program
My Energy Bill+
You may qualify for a free smart thermostat.
Get a fixed monthly bill & free smart thermostat if you qualify.
My Energy Bill+ gives you a fixed monthly bill for 12 months - regardless of extreme weather, which can drive up energy costs. And, there's no additional balance due at the end of the year.
As part of the program, we make brief adjustments to your smart thermostat during limited periods when demand for electricity is unusually high. The program is designed so that you may not notice these slight adjustments.
Customers who don't have a smart thermostat may qualify for a FREE one with installation. This is a limited time offer valued at $175!
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Free smart thermostat
One or more free smart thermostats while supplies last.
Free installation
Our trained Energy Specialist will install your thermostat for free.
Yours to keep
Once installed, the smart thermostat is yours to keep.
Smart thermostat benefits
More energy efficient and you can adjust the temperature with your mobile device.
Eligibility Requirements
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Get Started
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Begin the Process
Enrollment is now closed.
Qualify
If you're eligible for a free smart thermostat, an Energy Specialist will contact you to schedule the free installation.
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Verify
Provide documentation to our Energy Specialist verifying your income status.
Receive
Your free smart thermostat is installed at no cost to you for your participation in My Energy Bill +. The thermostat is yours to keep.
Enroll
Our Energy Specialist will help you enroll your smart thermostat in My Energy Bill+. Then you’re all set to receive a fixed monthly bill starting with your next bill.
Want a fixed monthly bill without the extra My Energy Bill+ requirements?
Frequently Asked Questions
Through the My Energy Bill + program, we are offering a limited number of free smart thermostats with installation to qualifying customers on a first come first served basis. This offer is only available to income qualified customers who do not already have an eligible smart thermostat in their home. Once installed, the customer will own the thermostat.
To qualify, you must:
- Verify your income status through one of the following documents issued within the last 12 months. (You must present the document at the smart thermostat installation appointment.)
- Supplemental Security Income (SSI)
- Medicaid
- Temporary Assistance for Needy Families (TANF)
- SNAP-EBT
- Low Income Home Energy Assistance Program (LIHEAP)
- Have a whole-home, centrally controlled electric HVAC system
- Your HVAC system(s) must be compatible to receive a free smart thermostat
- Have Wi-Fi to connect the smart thermostat to your HVAC system
- Have a mobile device that can download an app from the Google Play or Apple Store. This will be needed to register and set up the smart thermostat once installed.
A customer could receive more than one free smart thermostat if they have multiple qualifying HVAC systems.
- Verify your income status through one of the following documents issued within the last 12 months. (You must present the document at the smart thermostat installation appointment.)
Apply. Complete the My Energy Bill+ online enrollment form where you can indicate that you are interested in a free smart thermostat.
Qualify. If you’re eligible, one of your Energy Specialists will call you within four business days of receiving your enrollment request to schedule an appointment to install the smart thermostat.
Verify. Provide documentation to our Energy Specialist at the appointment verifying your income status.
Install. Our Energy Specialist will install the smart thermostat in your home at no cost to you and answer questions you may have about how it works.
Enroll your Smart Thermostat. The Energy Specialist will help you enroll your smart thermostat in the program.
Get a Fixed Monthly Bill. Once the smart thermostat is enrolled, you will receive a fixed monthly bill for an entire year starting with you next bill.
- As part of the My Energy Bill+ enrollment, you agree to let Duke Energy make temporary adjustments (called events) to the temperature of your new smart thermostat a few times per month. By enrolling your thermostat, you receive a lower fixed monthly bill than with our other fixed bill program.
Our goal is to help keep you comfortable and in control of your smart thermostat. So, you may not notice the slight temperature adjustments (called events).
See the chart below for the complete details of what you can expect:
- Yes, the smart thermostat is yours to keep. Following the installation, you will be responsible for any ongoing maintenance and service of the smart thermostat, such as battery replacement.
- Yes, a homeowner must be present.
- The smart thermostat installation and online thermostat enrollment in the My Energy Bill+ program usually takes about an hour.
- Each Energy Specialist will be wearing a shirt with a Duke Energy logo and must carry a Duke Energy badge that will be presented upon arrival.
- We will leave the original thermostat with you for you to dispose of, or keep, as you see fit.
- Customers who received an offer to participate in My Energy Bill+ are also eligible for our Your FixedBill program. Your FixedBill also provides a fixed bill for an entire year but does not require smart thermostat enrollment. See all the details on Your FixedBill.
- A smart thermostat is a programmable, internet-connected device that is linked to your home’s heating and cooling systems. This device must be accessible over the web and is typically controlled through a website or app.
- An event is the time period when we make slight adjustments to your smart thermostat’s temperature. Events typically occur during extreme weather when demand for electricity is unusually high. They are designed to help reduce electric load on the grid – which is good for the environment and helps keep energy costs lower for everyone.
If you have questions about the My Energy Bill+ program, please call us at 800.676.2989 Monday-Friday 8 a.m. – 5 p.m. or email MyEnergyBillFL@duke-energy.com.
If you have questions about the operation of your new smart thermostat, please refer to manufacturer’s website or materials that were left with you after the smart thermostat installation.
If you have questions about the installation of your smart thermostat, please contact our Energy Specialists at 833.729.9744.
To participate in My Energy Bill+, you must:
- have a whole-home, centrally controlled electric heating and cooling system(s)
- have an installed Wi-Fi connected, eligible smart thermostat that controls the HVAC system(s)
- enroll your qualifying smart thermostat* in My Energy Bill+ which allows us to make brief adjustments to the smart thermostat temperature during times limited times when demand for electricity is unusually high
- not be enrolled in our Your FixedBill
- not be enrolled in Budget Billing
- be in good standing on your Duke Energy bill
Select Duke Energy Florida residential customers who met the criteria above received a My Energy Bill+ offer. To remain eligible for the program, you must continue to meet these requirements:
- have lived in your current residence for at least 12 months
- have 12 months of actual electric meter reads
- have a predictable energy usage profile
- not be enrolled in Net Metering
- not have multiple electric meters on one account
- not be on non-standard meter riders (no Advanced Metering Infrastructure (AMI) opt out)
* Note that if you have two or more eligible smart thermostats in your household, all of them must be enrolled to participate in My Energy Bill+. All thermostats in the home must be Wi-Fi-connected to be eligible for the program. (Customers who have at least one standard thermostat that is not Wi-Fi-connected are not eligible to apply).
You must have a whole-home, centrally controlled electric heating and cooling system to participate in My Energy Bill+. Qualifying systems must be controlled by a Wi-Fi connected smart thermostat. Central air conditioning is a system that cools your home by distributing cooling throughout the home from a central unit using vents and ducts. An air conditioning unit that sits in the window, or unit that is mounted on your wall or floor does not qualify.
An electric heat pump is a type of HVAC equipment that heats and cools your home and is centrally controlled through your thermostat. Heat pump systems include a unit located outside of the home that looks similar to an air conditioning unit. Electric space heaters, individually controlled room baseboard heating, propane and natural gas systems do not qualify for My Energy Bill+.
The My Energy Bill+ fixed monthly bill amount is calculated based on your expected energy usage and current energy prices with a program fee.
- Expected energy usage is calculated by analyzing your past usage patterns and applying them to average weather for each month
- The program fee will not exceed 10% of your expected usage for the first year. The fee drops to 4% after the first year on the program
The My Energy Bill+ fixed monthly bill amount will be recalculated every 12 months and customers will be notified in advance of automatic renewal in the program.
- The program premium covers Duke Energy's risk of fixing the bill for 12 months. The premium helps offset unexpected weather extremes, changes in energy prices, and drastic changes in energy use. The My Energy Bill+ program premium will not exceed 10% of your expected energy use in normal weather during the first year. After the first year, the program premium will not exceed 4%.
It is simple to enroll through our convenient online enrollment site.
- The site will direct you to sign into your online account. If you don’t have an online profile, you can easily create one there.
- You will be asked the following eligibility questions:
- What type of heating and cooling system do you have?
- Do you have a qualified smart thermostat?
- Is your qualified smart thermostat connected to Wi-Fi?
- If you are eligible to enroll in MEB+ based on the questions above, you will confirm your enrollment details and agree to the program Terms and Conditions. You will then be directed to enroll your smart thermostat(s) in the program.
- You may also be presented with an offer to participate in our Your FixedBill program. Learn more.
- Once you successfully enroll your smart thermostat(s), you will receive an email confirming your enrollment.
- Your new My Energy Bill+ amount will begin with your next bill.
Both programs offer a fixed monthly bill with no additional balance due at the end of the year. However, there are some distinct differences in the two programs.
My Energy Bill+
- Requires that you have whole-home centrally controlled electric HVAC system
- Requires that you enroll your Wi-Fi connected smart thermostat(s), which allows us to make brief adjustments to the temperature during limited periods when electric demand is unusually high
- Offers a lower overall program fee than Your FixedBill
- The My Energy Bill+ program premium will not exceed 10% of your expected usage for the first year. The premium drops to 4% after the first year on the program.
Your Fixed Bill
- Does not require a specific HVAC system or Wi-Fi connected smart thermostat
- Your FixedBill includes a higher overall program premium than My Energy Bill+
- The program premium will not exceed 12% of your expected usage for the first year. The premium drops to 6% after the first year on the program.
- Refer to the Your FixedBill program page for complete details.
Both programs offer predictable monthly energy bills. However, there are some distinct differences in the two programs.
My Energy Bill+
- Requires that you have whole-home centrally controlled HVAC system
- Requires that you enroll your smart thermostat(s) in the program, which allows us to make brief adjustments to your thermostat during limited times when demand for electricity us unusually high
- Includes a program premium not to exceed 10% of your expected usage for the first year. The premium drops to 4% after the first year on the program
- No additional balance due at the end of the year
Budget Billing
- There is no program premium required for Budget Billing.
- You can choose between two plan options:
- Quarterly Plan: Bills are adjusted quarterly to keep payments in line with actual usage. No year-end settle-up is required.
- Annual Plan: Bills are the same for 12 months. There is settle-up in the 12th month of the plan.
If you leave the My Energy Bill+ program before the end of your 12-month agreement, you may be subject to applicable removal charges. When early termination occurs, we will calculate what you would have paid on a regular electric rate during the My Energy Bill+ enrollment period. If you have paid less than the regular electric rate, you will be charged the difference. If you have paid more than the regular electric rate, you will not be credited the difference.
To unenroll, please email us at MyEnergyBillFL@duke-energy.com or call 800.676.2989 Monday - Friday, 8 a.m. - 5 p.m.
Customers can be removed from My Energy Bill+ for the following reasons:
- No longer meet the eligibility criteria
- Account is delinquent for nonpayment
- Moved from current residence
- Increased actual usage above expected usage
- Customer’s total actual energy usage exceeds their predicted weather adjusted total by at least 30% for at least three months
- Excessive opt outs of smart thermostat events
- Overrides occur with a frequency or degree that is detrimental to the effectiveness of the program
- Number of overrides deemed excessive by season
Summer season: three consecutive overrides or four total overrides
Winter season: three consecutive overrides or six total overrides
- Or as defined in the program Terms and Conditions
Customers will be notified in advance if they are reaching milestones for program removal due to excessive event opt outs or usage. If a customer is removed from My Energy Bill+ for these reasons, applicable removal charges will apply.
- Renewal in My Energy Bill+ is automatic. Prior to the end of your 12-month contract, you'll receive a renewal letter that includes your new monthly payment amount for the next 12-month period. There's no true-up settlement or deferred amount to pay. If you want to be removed from the program, be sure to contact us before the date indicated in your renewal letter to avoid any fees.
- Yes, your energy usage will continue to appear on your monthly energy bills along with the amount you would have paid on the regular electric rate.
- Your My Energy Bill+ amount does not include applicable state and local fees, taxes or other Duke Energy products and services. These costs are applied as separate line items to your bill. (Note that these charges are calculated the same as on your regular energy bill.)
- If you have questions, please email us at MyEnergyBillFL@duke-energy.com or call 800.676.2989 Monday - Friday, 8 a.m. - 5 p.m.
You must have one or more of the following thermostats to participate in My Energy Bill+:
Google Nest
- Google Nest Learning Thermostat (any generation)
- Google Nest Thermostat E
- Google Nest Thermostat
Emerson Sensi
- Sensi Touch Smart Thermostat
- Sensi Smart Thermostat
- Sensi Touch 2 Wi-Fi Smart Thermostat
- Sensi Lite Smart Thermostat
Honeywell Home
- Honeywell Home Wi-Fi 7-Day Programmable
- Honeywell Home Wi-Fi 7-Day Programmable Touchscreen
- Honeywell Home 9000 Smart
- Honeywell Home VisionPRO 8000 RedLINK
- Honeywell Home Wi-Fi 9000 Color Touchscreen
My Energy Bill+ gives you a fixed monthly bill for an entire year. As part of the program, you allow us to make brief temporary adjustments to the temperature of your smart thermostat during limited times when demand for electricity is unusually high. In exchange, you get a lower overall program premium than our other fixed billing program. By participating, you also help reduce electric load a few days a year—which helps preserve natural resources.
If you have two or more eligible smart thermostats in your household, all of them must be enrolled to participate in My Energy Bill+. All thermostats in the home must be Wi-Fi-connected to be eligible for the program. (Customers who have at least one standard thermostat that is not Wi-Fi-connected are not eligible to apply).
- A smart thermostat is a programmable, internet-connected device that is linked to your home’s heating and cooling systems. This device must be accessible over the web and is typically controlled through a website or app.
- An event is the time period when we make slight adjustments to your smart thermostat’s temperature. Events typically occur during extreme weather when demand for electricity is unusually high. They are designed to help reduce electric load on the grid – which is good for the environment and helps keep energy costs lower for everyone.
- You will receive notice prior to when each event is scheduled. (This is the information you provided or preferences for your smart thermostat.)
- Depending on your smart thermostat provider, notifications may also appear on your thermostat or web/mobile application.
- During events, you may not notice the slight temperature adjustments taking place. We will pre-cool or pre-heat your home prior to each event. Our goal is to keep you comfortable. So try not to change your thermostat(s) until the event is over.
Our goal is to help keep you comfortable and in control of your smart thermostat. So, you may not notice the slight temperature adjustments (called events).
See the chart below for the complete details of what you can expect:
- We understand allowing adjustments to your thermostat is not always convenient. You can opt out of an event by changing the temperature on your thermostat to your desired level.
- However, should the number of event opt outs occur with a frequency or to a degree that is detrimental to the effectiveness of the My Energy Bill+ program, the customer may be removed from the program. Applicable removal charges will apply.
- We will notify you if you in advance if you are at risk of being removed from the program due to excessive opt outs.
When a smart thermostat event is called, you will be notified in advance. If you choose to manually override the event, or if your Wi-Fi is down when an event is called, this is considered opting out of an event.
You can choose to opt out of a limited number of events from your thermostat, mobile device or web app.
However, customers can be removed from the program for excessive opt outs of smart thermostat events. The number of overrides deemed excessive by season are:
- Summer season: three consecutive overrides or four total overrides
- Winter season: three consecutive overrides or six total overrides
Customers will be notified in advance if they are reaching milestones for program removal due to excessive event opt outs. If a customer is removed from My Energy Bill+ for this reason, applicable removal charges will apply.
You will need to enroll into My Energy Bill+ in order to enroll your smart thermostat(s). It is simple to enroll through our convenient online enrollment site.
- The site will direct you to sign into your online account. If you don’t have an online profile, you can easily create one there.
- If you are eligible to enroll in MEB+, you will be guided on how to enroll your thermostat.
- Once you successfully enroll your smart thermostat(s), you will receive an email confirming your enrollment.
The following thermostats may be used to participate in My Energy Bill+:
Google Nest
- Google Nest Learning Thermostat (any generation)
- Google Nest Thermostat E
- Google Nest Thermostat
Emerson Sensi
- Sensi Touch Smart Thermostat
- Sensi Smart Thermostat
- Sensi Touch 2 Wi-Fi Smart Thermostat
- Sensi Lite Smart Thermostat
Honeywell Home
- Honeywell Home Wi-Fi 7-Day Programmable
- Honeywell Home Wi-Fi 7-Day Programmable Touchscreen
- Honeywell Home 9000 Smart
- Honeywell Home VisionPRO 8000 RedLINK
- Honeywell Home Wi-Fi 9000 Color Touchscreen
Installing your smart thermostat can seem daunting, but don’t worry: there are plenty of resources to help! Select the thermostat that you’re trying to install below, and we’ll connect you with how-to videos and step-by-step instructions to get your thermostat up and running.
Google Nest thermostats:
Google Nest ThermostatGoogle Nest Learning Thermostats:
Sensi thermostats
Sensi Classic Smart ThermostatSensi Touch Smart Thermostat with Color Touchscreen
Honeywell Home TCC thermostats
All thermostatsIf you’re having trouble with your thermostat, or have questions about installation or use, contact your manufacturer’s customer support:
- Nest Customer Support: support.google.com/googlenest/gethelp
- Emerson Sensi Customer Support: 888.605.7131
- Honeywell Home TCC Customer Support: 800.468.1502